Make a Claim

What to do in case insured event?
Inform us about your insured event.

When information about insured event must be provided?
Please inform us about insured event within 7 days since event date. Please provide us with the names and surnames of injured person and policy owner, policy number, also make the short description of the event (data and circumstances of the event, type of injury, diagnosis).

Application in written form should be submitted to the company within 30 days since the event date. Please fill in the application for insurance benefit - Form I-01. 

Information about insured event should be provided:

  • by e-mail:, or
  • by calling to our Customer support centre: +370 5 249 1726, +370 5 249 1730, or
  • by sending an application in written form by post to our correspondence adress: Metlife TUnZIR scanning centre, Užubalių k., Avižienių pšt., LT-14180 Vilniaus r.sav.


If you are insured by group insurance contract at your workplace, inform your employer about the event.